Frequently Asked Questions
Everything you need to know about your Pro:Direct order
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also monitor your delivery status by logging into your account and visiting the 'Order History' section.
Can I personalize my football boots or teamwear?
Yes, we offer professional personalization services including name, number, and flag embroidery on boots, as well as printing services for team kits. Look for the 'Personalize' option on eligible product pages.
What is your return policy for international orders?
We offer a 28-day return window from the date of receipt. Items must be in their original, unworn condition with all tags attached. Please note that personalized items cannot be returned unless they are faulty.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options via Klarna.
How do I know if a product is in stock?
Our website displays real-time stock levels. If a size is selectable, it is available for immediate dispatch. If a size is greyed out or marked 'Pre-Order,' the estimated shipping date will be provided on the product page.
Do you offer professional or bulk discounts for clubs?
Yes, our Pro:Direct Teamwear division specializes in bulk orders for clubs and academies. Please contact our dedicated teamwear support desk for a customized quote and volume-based pricing.